Terms and Conditions - Digital Products

General

Thank you for choosing Duke Nutrition Experts to improve your health. We want you to be thrilled with your care and your outcomes. Let us know if you need anything else to make that happen. We will not quit on getting you what you need.

No Guarantee of Results

We do not guarantee that you will achieve any specific health or other results. While our programs have helped many people overcome health challenges they could not have achieved with other methods, results are not guaranteed.

Correcting health through our programs is a combination of lab results, expert nutrition guidance, and the cooperation of the client to follow the program as directed for the entire duration. Discontinuation of the program before it is completed will negate the benefits of the program and this is nonrefundable.

Results of other clients who participate in our programs are not guaranteed for each client and are a combination of the client working with their doctor and following our program without deviation. Even with all of these in place it is not a guarantee of results as each client's conditions are unique and their results will vary.

Refund Terms Group Program

Digital Products

Due to the online nature of our programs, no refunds will be issued for digital products.

Refunds on testing will be issued as follows:

Your refund has been requested within 30 days of the purchase date.
You have not sent in specimens.

If you have waited longer than 30 days or if you have already sent in specimens then there will be no refund. Refunds will not be issued for services delivered outside of a program.

Insurance

Insurance cannot be billed for digital products. The delivery method of this program does not allow us to file a claim on your behalf.

If you have an HSA/FSA and need a detailed receipt for your purchase, you may request that by emailing info@dukenutritionexperts.com.

Purchases from an Affiliate

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any request for refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.

By purchasing any item, product or service, you acknowledge and agree to be bound by the terms and conditions set forth in this policy. If you do not agree to this policy, please do not purchase anything, or enter into any transaction with us. We reserve the right at any time, at our sole discretion, to change or otherwise modify this policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on September 7, 2025.