The terms “we”, “us” and “our” refer to the owners of Duke Nutrition Experts. The term “user”, “you” and “your” refers to site visitors, customers and any other users of the site.
The term “personal information” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.
Information We Collect
This Site only collects the personal information you voluntarily provide to us which may include:
Service & Product Orders
We collect a variety of personal information with each product order. This includes:
Your name, address, email address and phone number. This information is shared with our e-commerce software provider to ensure the safe delivery of your order. We use your email to communicate with you about your order and to manage the customer relationship with you. When you place an order you may be added to our mailing list from which you can unsubscribe at any time using the unsubscribe link in each email or by contacting us at email@example.com.
Your payment information. We collect payment information for each order and we store payment information securely in our Electronic Health Records. Your payment information is securely communicated to and processed via our e-commerce provider.
All personal information collected for an order is used for the fulfillment of that order and to manage our customer relationship with you.
We may record information relating to your use of the Site, such as searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information (via Google Analytics). We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.
The information you provide is used to process transactions, send periodic emails, administer contests, promotions or surveys and to improve the service we provide. We do share your information with trusted third parties who assist us in operating the Site, conducting our business and servicing clients and visitors (ActiveCampaign). These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties nor will it ever be sold, rented or leased. Ever.
For European Economic Area Residents
If you reside in a country in the European Economic Area (EEA), then under the GDPR and applicable data protection laws you have the rights, among other things, to access your personal data, have us erase it, and/or restrict its further processing. If you wish to access or delete your personal data (if any) maintained by us, you can contact us at firstname.lastname@example.org.
Any correspondence received via e-mail or otherwise becomes the property of Duke Nutrition Experts, LLC and may be published at the authors’ discretion in the form of customer testimonials. By sending us e-mail correspondence, you agree to such terms and conditions. To request that your correspondence not be used in this manner or that your testimonial remains anonymous, please contact us at email@example.com.
We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.
Updating Your Information
You may access and correct your personal information and privacy preferences by contacting us via email at firstname.lastname@example.org.
Changes to This Policy
Updated: February 2020